Agenda

An AI Customer

Service Summit

by Intercom

EXPIRED

10.10.2024
In-person & virtual

Join visionary customer service leaders to explore the impact and opportunity of AI.

INTRODUCTION

AI has evolved from
possibility to reality

There was a time AI was merely something that filled our imaginations with possibilities for the future. Now that it’s here, the future is a lot more clear. In customer service, we know that the majority of support will be delivered by AI at a higher standard than what is possible by humans alone. Thousands of innovative businesses are already succeeding at this by using Intercom’s Fin.


So at Pioneer, we’re going to focus less on the future, and more about how you can benefit from this technology today. Oh...and we’re also launching what will be the most advanced customer service AI agent by far—Fin 2.

AGENDA

Connect, learn,

and inspire

10.30AM GMT

OPENING REMARKS

Welcome to Pioneer

SPEAKER

Eoghan McCabe

CEO, Co-Founder and Chairman, Intercom

10.40AM GMT

BUILT FOR YOU

Product Keynote:
The Next Generation of AI-First Customer Service

SPEAKER

Paul Adams

Chief Product Officer, Intercom

11.30AM GMT

INNOVATOR SPOTLIGHT ONE

Lightspeed Commerce

SPEAKERS

Angelo Livanos

Senior Director, Global Support, Lightspeed Commerce

Declan Ivory

VP, Customer Support,
Intercom

12.20PM GMT

THOUGHT LEADERSHIP KEYNOTE

This is Getting Real

SPEAKER

Des Traynor

Chief Strategy Officer
and Co-Founder, Intercom

1.05PM GMT

INNOVATOR SPOTLIGHT TWO

Nuuly

SPEAKERS

Natalie Hurst

Director of Customer Success,
Nuuly

Bobby Stapleton

Senior Director, Human Support, Intercom

1.55PM GMT

TOWN HALL

Understanding
Technological Transformation: Beyond the AI Hype

SPEAKERS

Benedict Evans

Independent Analyst

Des Traynor

Chief Strategy Officer
and Co-Founder, Intercom

2.55PM GMT

INNOVATOR SPOTLIGHT THREE

Synthesia

SPEAKERS

Constantina Samara

Head of Support,
Synthesia

Declan Ivory

VP, Customer Support, Intercom

4.30PM GMT

OFF SCRIPT

Off Script with
Special Guests

SPEAKERS

Two special guests
to be announced

5.20PM GMT

CLOSING

Closing Remarks

SPEAKER

Eoghan McCabe

CEO, Co-Founder and Chairman, Intercom

FEATURED SESSION

Beyond the AI Hype

with Benedict Evans

PIONEER STAGE 1.55PM GMT

In our interactive town hall, respected analyst, writer, and speaker Benedict Evans will discuss the hype surrounding AI and how to determine what’s a real opportunity—and what is merely a distraction. He’ll then sit down with Intercom’s Chief Strategy Officer Des Traynor for a live Q&A. Audience members will have a chance to ask their own questions, so come prepared to be a part of this critical conversation.

Benedict Evans is an independent analyst with experience in mobile, media and technology. He is an essayist and writes a weekly newsletter about the future of tech among other topics.

REGISTRATION

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